Standard Booking Price

The standard booking price includes the following: -Utilities (water, gas and electricity) -Internet and Cable TV usage -Towels, bed linen and hair dryer -All apartment amenities and facilities as mentioned on our website pages and in our correspondence, 12% VAT.

Check-out cleaning cost of 30 euros adds on top of each apartment or room booking.

Starts from 01/01/2023 according terms and conditions Riga City Council rule number: RD-22-173-sn a municipal fee for hosting tourists in Riga is automatically added to each room booking. The fee rate for each night spent by a vacationer or tourist at the accommodation place is 1 euro, but no more than 10 euros for the total stay. The fee does not apply to the stay of tourists or vacationers who have not reached the age of 18.

One child under 12 years stays is free of charge in Family one-bedroom apartment. The maximum number of extra beds or baby cot in a apartment is 1. We do not provide extra beds or baby cots into Double rooms or Studio apartments. Any type of extra beds or child’s cot/cribs is upon request and needs to be confirmed by RIGAAPARTMENT management.

Security Deposit pre-authorisation for Apartments

Please be aware a security deposit pre-authorisation of 100 or 200 euros (100 euro per apartment with up to 6 guests; 200 euro per apartment with more than 6 guests) is required; this is to cover any additional costs that might be incurred. The deposit can be provided ONLY by credit card at the booking time.

The security deposit pre-authorisation will be released by your credit card’ issuing bank in 3 business days after your check out. Please note, sometimes it could take up to 21 day to be processed. The security deposit pre-authorisation will be released in total if the apartment is in good order, there are no damages and there are no unpaid Minibar or Extra service bills. Any excessive cleaning costs will also be deducted from the security deposit.

Please note, credit card pre-authorisation is a bank hold on the account, it is not a direct payment or money withdraw from your bank account. The security deposit pre-authorisation is not held by “RIGAAPARTMENT”, as we do not charge your credit card.

How To Book

All bookings can be made via our website reservation form. Alternatively you can book using email or by phone. Our friendly receptionists will always be happy to help you with any reservations you wish to make. When you make a reservation you are booking an apartment type (not a specific apartment). Each apartment type includes similar apartments of similar size and equipment, however, interior design can be different.

Reservations can only be taken and confirmed by making an advance payment of 100% of the full reservation amount. This can be paid using debit and credit cards, bank transfer and PayPal. We will process your booking within 24 hours of receiving your request. Please note, your booking is not confirmed until a confirmation email with confirmation number and payment link has been received. Your reservation is guaranteed until midnight on the day of arrival. After that time it will no longer be guaranteed and the room/apartment may be reassigned.

Check-in & Check-out at RIGAAPARTMENT APARTHOTELS

Check-in at RIGAAPARTMENT APARTHOTELS

Guests can arrange to Check-in at RIGAAPARTMENT Aparthotels any time after 3PM.

At RIGAAPARTMENT SONADA our friendly receptionists will assist you during your check-in daily between 9AM and 6PM. If you arrive after 6PM please use self check-in option with key box.

At RIGAAPARTMENT ELIZABETES please use self check-in option only.

To get self check-in information please contact us by phone +371 2546 1546 or email: reception@rigaapartment.com

The total reservation balance and fees must be paid before the check-in. PLEASE NOTE that check-in cannot be completed until full payment and security deposit pre-authorisation for the room or apartment has been received and approved. An apartment key is provided after the full rental amount has been settled.

Check-out at RIGAAPARTMENT APARTHOTELS

You can check-out any time up to 11AM by local time.

Departure after 11AM is automatically considered as extension of accommodation. Later check-out times may be requested although we may not always be able to accommodate late changes and will depend on availability and on how busy we are.

Please note that a detailed inspection of the room or apartment is made during check-out cleaning between 11AM and 15PM and we reserve the right to make charges for any damages or breakages found before the room is occupied again. The security deposit pre-authorisation will be released by your credit card’ issuing bank in 3 business days after your check out. Please note, sometimes it could take up to 21 day to be processed. Any excessive cleaning costs will be deducted from the security deposit.

Extending Your Stay

After you have booked your stay with us, you can extend your stay (depending on availability) by simply letting us know before you arrive. If you are already staying with us and you would like to stay longer, please let us know at least 24 hours before your check-out date. We will do our best to accommodate your new plans and this can include relocating you to a similar apartment should this be necessary.

Please carefully read our cancellation policy. Rarely can we make any exceptions to this. Our receptionists are instructed to follow this policy and rules. So to save any misunderstanding we would be grateful if you can observe the following:

Cancellation Policy for “Non-refundable rate”

  • The total reservation price will be charged right away after booking and is non-refundable.

Cancellation Policy for “Flexible rate”

  • Cancellation fee of 30 euros will be collected from the Security deposit preautorisation in case of reservation cancellation at any time and is non-refundable.
  • No-show fee of 100 euros will be collected from the Security deposit preautorisation in case of a “no-show” and is non-refundable.

Cancellation Policy for ”Free-cancellation rate”

  • 30% of the total reservation price is charged 7 days before the arrival.
  • The guest can cancel the reservation free of charge up to 7 days before arrival.
  • If the guest cancels less than 7 days in advance, 30% of the total reservation price will be charged and is non-refundable.
  • If the guest arrives and decides to leave early, the nights not spent 24 hours after the cancellation occurs are 50% refunded.
  • In case of a “no-show” the total price of the reservation will be charged and is non-refundable.
  • There is only one way which we can acknowledge cancellation of the guest’s reservation; the guest MUST send a cancellation request stating the reservation number via email to the following address: reservation@rigaapartment.com
  • All cancellations are confirmed via email immediately after the reservation has been cancelled.

    • Cancellation Policy for “Monthly rate”

    • The total reservation price will be charged right away after booking and is non-refundable.

    NON-SMOKING Policy

    In all our short stay rooms and apartments smoking is not allowed. A 100 euro fine will be deducted from security deposit if smoking is found in the room/apartment or in any of the building areas such as window ledges, the lift, stairs or the entrance hall. Please note that we comply with the local health and safety guidelines and recommendations provided by the EEC on smoking in public places.

    Please Note

    Immediate termination of the rental agreement without refund and with total security deposit deduction is possible if:

    • Excessive noise or party is made in the evening hours or at night between 10PM and 8AM. All our guests are asked to respect the property and privacy of the neighbours.
    • Sub-letting the property, you have rented (or giving it to other people).
    • More guests stay in the property than agreed. The number of people residing in the apartment should be the same as confirmed in the booking. Accommodation for additional guests may be requested. A 15 euro charge for each additional guest per night will be charged. We reserve the right to cancel any reservation, without refund, if an unconfirmed number of people stay overnight in the room or apartment.
    • RIGAAPARTMENT are pets friendly apartments, please let us know in advance and pay fee in accordance.

    Damages

    During your stay, the room/apartment and all equipment and furniture should be treated with care and kept in order. Immediate notification to RIGAAPARTMENT staff will be expected of any damages or breakages in the apartment. The Tenant is financially responsible for any damage to the room/apartment. This includes losses caused by The Tenant or a third party’s negligent actions and behaviour.

    A detailed review of the condition of the apartment/room and all equipment and facilities will be made between 11AM and 3PM at check-out day, before another guest occupies the apartment.

    The Tenant is responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case a detailed statement of damage along with an invoice for the repair or replacement cost will be sent by email immediately. Any costs will be covered from the security deposit pre-authorisation. Any costs will be claimed by return if they are greater than the security deposit amount.

    Please note, immediate notification after check-in of any damages to, breakages in or issues with the room/apartment is expected. According terms and conditions RIGAAPARTMENT can then take any necessary action to resolve any issues and make sure all the equipment and facilities are working and provided as expected.

    Information! RIGAAPARTMENT is not responsible for lost or forgotten personal things at the premises!

    Reservations can be made:

    By phone: +371 2006 0009,
    E-mail: reservation@rigaapartment.com
    Using direct reservation forms for RIGAAPARTMENT

    Security deposit pre-authorisation

    A security deposit of 100 euros is strictly required. The deposit can be provided ONLY by credit card in to hotel online system.

    Non smoking policy

    In all our short stay apartments and rooms smoking is not allowed. Fine for breaking rules is 100 euro. Please note that we comply with the local health and safety guidelines and recommendations provided by the EEC on smoking in public places.

    Please note!

    RIGAAPARTMENT APARTHOTELS are pets friendly.
    A 10 euro charge per night and a security deposit of 100 euros per pet will apply.

    Immediate termination of the rental agreement is possible if

    More guests stay in the property than agreed or party is made in the evening hours or at night.

    Damages

    During your stay, the apartment and all equipment and furniture should be treated with care and kept in order. The Tenant is responsible for any damages or breakages found that are over and above normal wear and tear and usage. Any costs will be deducted from the deposit immediately.

    How to make a BOOKING

    All bookings should be made via our website reservation form, email or phone. We will process all your requests within 24 hour time. Please note, according terms and conditions bookings are not confirmed until a confirmation email is received from reservation@rigaapartment.com

    MINIMUM stay in our hotel

    Minimum stay in all our apartments is 1 night

    Riga City Council rule number: RD-22-173-sn about a municipal fee for hosting tourists in Riga.

    The fee rate for each night spent by a vacationer or tourist at the accommodation place is 1 euro, but no more than 10 euros for the total stay. The fee does not apply to the stay of tourists or vacationers who have not reached the age of 18.

    Check-in & check-out time

    Our standard check-in time is from 15:00, check-outs are till 11:00. All times are local. Departure after 11:00 is automatically considered as rent extension.

    Luggage room for your bags

    We will be glad to keep your travel bags in our luggage room if your flight or trip is after the check-out time

    Important Information

    Apartments are located in a residential building in Riga city centre, therefore all our guests are asked to respect the property and privacy of all the neighbours and keep noise to a minimum after 22:00.

    Privacy Policy

    About our Privacy policy and Personal data protection you can read up here.