Standard Booking Price

The standard booking price includes the following: -All taxes -Utilities (water, gas and electricity) -Internet and Cable TV usage -Towels, bed linen and hair dryer -Cleaning before and after your stay (daily cleaning is available upon request for extra charge of 15 euros) -All apartment amenities and facilities as mentioned on our website pages and in our correspondence.

Security Deposit for Apartments

A security deposit of 100 or 200 euros (100 euro per apartment with up to 6 guests; 200 euro per apartment with more than 6 guests) is required upon arrival; this is to cover any additional costs that might be incurred. The deposit can be provided ONLY by credit card at check-in time. This is fully refundable at check-out time providing the apartment is in good order and there are no breakages in or damages to the apartment. Any excessive cleaning costs will also be deducted from the deposit.

Security Deposit for Shared Facility Rooms

A security deposit 50 euros per room is required upon arrival; this is to cover any additional costs that might be incurred. The deposit can be provided ONLY by credit card at check-in time. This is fully refundable at check-out time providing the apartment is in good order and there are no breakages in or damages to the apartment. Any excessive cleaning costs will also be deducted from the deposit.

How To Book

All bookings can be made via our website reservation form. Alternatively you can book using email or by phone. Our friendly receptionists will always be happy to help you with any reservations you wish to make. When you make a reservation you are booking a apartment type (not a specific apartment). Each apartment type includes similar apartments of similar size and equipment, however, interior design can be different.

Reservations can only be taken and confirmed by making an advance payment of 30% or 100% of the full rental amount. This can be paid using debit and credit cards, bank transfer and PayPal (online). We will process your booking within 24 hours of receiving your request. Please note, your booking has not been made or verified until you receive a confirmation email from reservation@rigaapartment.com

Check-in & Check-out at RIGAAPARTMENT GERTRUDA, 54 Gertrudes Street

You can check-in any time from 3PM local time. Room/Apartment’s keys can be collected at RIGAAPARTMENT SONADA 24/7 reception at 129 Gertrudes Street.
PLEASE NOTE, RIGAAPARTMENT SONADA main entrance is from 5 Valmieras Street side! Arrangements for checking-out will be made at the same time.

The balance of the full apartment rental amount is payable on arrival at check-in time. PLEASE NOTE that check-in cannot be completed until full payment and security deposit pre-authorisation for the room/apartment has been received and approved. An apartment key is provided at check-in time after the full rental amount has been settled. The cost of any keys needing replacement will be taken from the deposit. During the check-in process our receptionist will provide you with any information which may be required during your stay such as location of near-by shops, good places where you can eat, sights you may like to see, places to go at night, etc. Always ask our receptionist for anything that would make your stay more enjoyable and convenient.
You can check-out any time up until 11AM by local time. Later check-out times may be requested although we may not always be able to accommodate late changes and will depend on availability and on how busy we are. At check-out time please drop keys into mail box “RIGAAPARTMENT GERTRUDA check-out” located in front of elevator at ground floor.

Please note that a more detailed inspection of the room/apartment is usually made after the check-out time and we reserve the right to make charges for any damages or breakages found before the room/apartment is occupied again. The security deposit should be released by your credit card issuing bank automatically in 3 work days, but sometimes only in 15-21 day period. The security deposit/pre-authorisation is not held by RIGAAPARTMENT and we do NOT charging your credit card. Please be aware that bed linen and towels should be placed where they were originally found. The bed linen and towels are NOT gifts and should remain in the apartment.

Check-in & Check-out at RIGAAPARTMENT SONADA, 129 Gertrudes Street

Guests can arrange to Check-in at RIGAAPARTMENT SONADA any time after 3PM. Our friendly 24/7 receptionists will assist you during your check-in, inform you about our facilities and services and explain any local rules and regulations as appropriate.

The balance of the full apartment rental amount is payable on arrival at check-in time. PLEASE NOTE that check-in cannot be completed until full payment and security deposit pre-authorisation for the room/apartment has been received and approved. An apartment key is provided at check-in time after the full rental amount has been settled. The cost of any keys needing replacement will be taken from the deposit. During the check-in process our receptionist will provide you with any information which may be required during your stay such as location of near-by shops, good places where you can eat, sights you may like to see, places to go at night, etc. Always ask our receptionist for anything that would make your stay more enjoyable and convenient.
You can check-out any time up until 11AM by local time. Later check-out times may be requested although we may not always be able to accommodate late changes and will depend on availability and on how busy we are.

At the agreed check-out time the apartment is given a quick inspection, the keys are collected and the deposit, if it was previously collected, will be refunded. Please note that a more detailed inspection of the apartment is usually made after the check-out time and we reserve the right to make charges for any damages or breakages found before the room is occupied again. The security deposit should be released by your credit card issuing bank automatically in 3 work days, but sometimes only in 15-21 day period. The security deposit/pre-authorisation is not held by RIGAAPARTMENT and we do NOT charging your credit card. Please be aware that bed linen and towels should be placed where they were originally found. The bed linen and towels are NOT gifts and should remain in the apartment.

Extending Your Stay

After you have booked your stay with us, you can extend your stay (depending on availability) by simply letting us know before you arrive. If you are already staying with us and you would like to stay longer, please let us know at least 24 hours before your check-out date. We will do our best to accommodate your new plans and this can include relocating you to a similar apartment should this be necessary.

Cancellation Policy for ”Standard rate”

Please carefully read our cancellation policy. Rarely can we make any exceptions to this. Our receptionists are instructed to follow this policy and rules. So to save any misunderstanding we would be grateful if you can observe the following:

  • If the guest cancels more than 60 days in advance, total amount of the reservation will be refunded.
  • If the guest cancels less than 60 days in advance, the 30% prepayment is non-refundable.
  • If the guest arrives and decides to leave early, the nights not spent 24 hours after the cancellation occurs are 50% refunded.
  • In case of a “no-show” the total price of the reservation will be charged and is non-refundable.
  • There is only one way in which we can acknowledge cancellation of the guest’s reservation; the guest MUST send a cancellation request stating the reservation number via email to the following address: reservation@rigaapartment.com
  • All cancellations are confirmed via email immediately after the reservation has been cancelled.

Cancellation Policy for “Non-refundable rate”

  • The total price of the reservation will be charged right away after booking and is non-refundable.

NON-SMOKING Policy

In all our short stay apartments and rooms smoking is not allowed. You will be asked to sign a document that you agree to a 100 euro fine if ANY evidence of smoking is found in the apartment or in any of the building areas such as window ledges, the lift, stairs or the entrance area near to the reception. Please note that we comply with the local health and safety guidelines and recommendations provided by the EEC on smoking in public places.

Please Note

Immediate termination of the rental agreement is possible if:

  • More guests stay in the property than agreed.
  • Excessive noise is made in the evening hours or at night.
  • Sub-letting the property you have rented (or giving it to other people).The number of people residing in the apartment should be the same as confirmed in the booking. Accommodation for additional guests may be requested. A 10 euro charge for each additional guest per night will be charged. We reserve the right to cancel any reservation, without refund, if an unconfirmed number of people stay overnight in the apartment.

  • RIGAAPARTMENT does not allow any pets in the apartments. A 100-euro fine will be claimed if pets will be accommodated in the apartments.
  • Apartments are located in a residential building in Riga city centre. All our guests are asked to respect the property and privacy of the neighbours and to not make any excessive noise between the hours of 22:00 and 08:00. This rule is applied as per the Latvian Residential Buildings Law so any late and loud partying is not, unfortunately, permitted.
  • RIGAAPARTMENT.COM Ltd. is not responsible for lost or forgotten personal things on the apart hotels premises.

Damages

During your stay, the apartment and all equipment and furniture should be treated with care and kept in order. Immediate notification to RIGAAPARTMENT staff will be expected of any damages or breakages in the apartment. You (The Tenant) is financially responsible for any damage to the apartment. This includes losses caused by you (The Tenant) or a third party’s negligent actions and behaviour.

A summary check will be made of the apartment at check-out time. However, a more detailed review of the condition of the apartment and all equipment and facilities will be made soon after check-out and before another guest occupies the apartment.

The Tenant is responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case a detailed statement of damage along with an invoice for the repair or replacement cost will be sent by email or fax immediately. Any costs will be deducted from the deposit immediately if this is still possible. Any costs will be claimed by return if they are greater than the deposit or where the deposit has already been returned.

Please note, immediate notification after check-in of any damages to, breakages in or issues with the apartment is expected. RIGAAPARTMENT can then take any necessary action to resolve any issues and make sure all the equipment and facilities are working and provided as expected.

Information! Please make your booking in advance!

Reservations can be made:

Security deposit for Shared Facility Rooms

A security deposit of 50 euros per roomis required upon arrival. The deposit can be provided ONLY by credit card at check-in time.

Security deposit for Apartment

A security deposit of 100 or 200 euros is required upon arrival. The deposit can be provided ONLY by credit card at check-in time.

Non smoking policy

In all our short stay apartments and rooms smoking is not allowed. Fine for breaking rules is 100 euro. Please note that we comply with the local health and safety guidelines and recommendations provided by the EEC on smoking in public places.

Please note!

RIGAAPARTMENT does not allow any pets in the apartments.

Immediate termination of the rental agreement is possible if

More guests stay in the property than agreed or party is made in the evening hours or at night.

Damages

During your stay, the apartment and all equipment and furniture should be treated with care and kept in order. The Tenant is responsible for any damages or breakages found that are over and above normal wear and tear and usage. Any costs will be deducted from the deposit immediately.

How to make a BOOKING

All bookings should be made via our website reservation form, email or phone. We will process all your requests within 24 hour time. Please note, bookings are not confirmed until a confirmation email is received from reservation@rigaapartment.com

MINIMUM stay in our hotel

Minimum stay in all our apartments is 1 night

Prepayment of 30% or 100% for whole booking is required for all reservations

Make a bank transfer Use our reservation form Send online payment on PayPal Leave your payment at the reception

Check-in & check-out time

Our standard check-in time is from 15:00, check-outs are till 11:00. All times are local. Departure after 11:00 is automatically considered as rent extension.

Luggage room for your bags

We will be glad to keep your travel bags in our luggage room if your flight or trip is after the check-out time

Important Information

Apartments are located in a residential building in Riga city centre, therefore all our guests are asked to respect the property and privacy of all the neighbours and keep noise to a minimum after 22:00.